Scoring and SLA Tab on Forio

Exposure Score Weights

Sat, 28 Feb 2026 00:00:00 +0000

The exposure score is a 0–100 risk score computed for every Confluence page. It is driven by six weighted factors. The weight of each factor controls how much it influences the total score.

SLA Policy

Sat, 28 Feb 2026 00:00:00 +0000

The SLA policy defines how many hours a case has before it is considered overdue. Each case inherits the SLA deadline from its severity level at creation time. The deadline is computed as: creation time + configured hours.