Troubleshooting on Forio

Scan Stuck on "Running" for Hours

Sat, 28 Feb 2026 00:00:00 +0000

Symptoms: The Scanning tab shows “Running” status and the progress bar does not advance for more than an hour.

Causes:

Findings Not Appearing After Scan

Sat, 28 Feb 2026 00:00:00 +0000

Symptoms: A content scan completes but no new findings are created, even though you know pages contain sensitive content.

Causes:

Exposure Score Always Showing 0

Sat, 28 Feb 2026 00:00:00 +0000

Symptoms: Pages show a score of 0 in the byline or Access Explorer even though they appear to have broad access.

Notifications Not Firing

Sat, 28 Feb 2026 00:00:00 +0000

Symptoms: Events are happening (cases created, SLA breached) but no in-app notifications appear.

Causes:

The relevant notification channel is disabled.
The channel exists but has no destinations configured (should not happen with the current UI, but could be a legacy configuration issue).

Fix:

Jira Integration Returning "Project Not Found"

Sat, 28 Feb 2026 00:00:00 +0000

Symptoms: Test Connection shows “Project not found” error.

Fix:

Verify the Project Key is correct (case-sensitive, uppercase, no spaces). Open Jira and check an issue number, the prefix before the hyphen is the project key.
Verify Jira has been connected via Atlassian Administration (not just configured in Aegis settings).
Verify the Jira project still exists and has not been archived or deleted.
Check Forge logs for the raw Jira API response.

Dashboard KPIs Show Wrong Numbers

Sat, 28 Feb 2026 00:00:00 +0000

Symptoms: The Dashboard tab shows “42 Active Findings” but when you go to the Findings tab, the actual count is different.

"Exception Not Found" When Approving

Sat, 28 Feb 2026 00:00:00 +0000

Symptoms: An Approver clicks “Approve” on an exception request but receives a “not found” error.

Cause: The exception entity may have been deleted, or the exception has already been processed (approved, revoked, or expired) by another session.

User Cannot See the App

Sat, 28 Feb 2026 00:00:00 +0000

Symptoms: A user goes to Aegis Compliance Suite (via the Apps menu) but sees an “Access Denied” error or blank screen.