Notifications Not Firing

Symptoms: Events are happening (cases created, SLA breached) but no in-app notifications appear.

Causes:

1. The relevant notification channel is disabled.
2. The channel exists but has no destinations configured (should not happen with the current UI, but could be a legacy configuration issue).

Fix:

1. Go to Admin Settings → Notifications tab. Verify the relevant built-in channel (e.g., “SLA Breaches”) is toggled on.
2. If the channel is on but notifications still aren’t arriving, check the Audit Log for the event to confirm it was actually fired.
3. Check the System tab for errors in the daily maintenance job (which fires sla_breached events).