Cases Tab on Forio

List View & Filtering

Sat, 28 Feb 2026 00:00:00 +0000

SLA Breach

What it means: The case’s SLA deadline has passed and the case has not been closed. The daily maintenance job (running every 24 hours) identifies breaches and marks the slaBreached flag.

Case Detail Modal

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Click any case row to open its full detail view. The modal is split into two columns:

Exceptions, Jira & Export

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Requesting a Risk Exception

An exception is a formal, time-bounded waiver acknowledging that a risk cannot be mitigated right now and is being accepted with justification. It is distinct from simply closing a case, an exception creates an auditable record of the risk acceptance decision.